Shipping and Delivery Policy

Here, we outline all you need to know about our delivery services across the USA, ensuring you understand our practices and what to expect when you place an order with us.

Delivery Methods

We strive to provide our customers with options that meet their varying needs. Below are the two primary delivery methods available:
Standard Shipping

• Price: $12
• Delivery Timeframe: 3-10 days
• Track number: not available
• Details: Standard shipping is ideal for non-urgent needs, providing a cost-effective method for receiving your medications. Deliveries are handled by our trusted logistics partners and are designed to ensure your package arrives safely within the estimated timeframe.

Express Mail Service

• Price: $29
• Delivery Timeframe: 10-25 days
• Track number: available
• Details: For those who need their medications as quickly as possible, expedited shipping is the best option. While more costly, this service prioritizes your order, ensuring it is processed, shipped, and delivered with urgency.

Important Information

1. Order Cut-off Times: All orders must be placed by 2 PM for same-day shipping consideration. Orders placed after this time will be processed the next business day.
2. Packaging: To ensure privacy and discretion, all orders are packaged without any branding or indication of the contents.
3. Delivery Conditions: Deliveries do not include weekends or public holidays. These days should not be counted within the delivery timeframes provided.

Liability and Delays

While we always aim to meet our delivery promises, there are instances where delays may occur. Here’s how we handle these situations:

1. Courier-Related Delays: If your delivery is delayed due to issues directly related to the courier service, and it falls beyond the maximum delivery timeframe, we offer a refund of the shipping charges.
2. External Factors: Delays caused by external factors such as severe weather conditions, logistical disruptions, or legal restrictions are beyond our control. In such cases, shipping fees are non-refundable.
3. Lost Packages: A package is considered lost if it has not arrived within 10 business days past the maximum expected delivery date. In such instances, please contact us for resolution, which may include a reshipment of your order or a refund.

Questions and Support

Our customer service team is here to assist you with any questions or concerns regarding our shipping and delivery policy. Whether you need help tracking an order, understanding shipping options, or resolving an issue with your delivery, we are ready to provide the support you need. You can reach us via our customer support email or phone number provided on our website.